I've been following Royalty Auto Service for quite some time. After having our 2005 Lincoln in our local shops numerous times with limited results, we decided to make the drive from Palm Coast, FL to your St. Mary's location. We hadn't gotten home yet when we received the diagnostic reports, complete with video, that detailed the #1 problem that the local shops couldn't locate or fix with our AC system. The remainder of the reports delved into the additional problems that we wanted corrected. Our Customer Service Rep, Jim, couldn't have been more available or informative. We were given upfront pricing and were able to tailor what we then wanted to spend. When we picked up the car, it had been washed, was super clean, and was running with the AC blowing cold when we had finished our conversation in the shop. And the rose on the dash was the icing on the cake. My wife was impressed! Not looking for any new problems, but when they do occur, We'll be back.