St Marys and Kingsland Auto Repair

I was highly satisfied with Royal Auto Service's repair of the defective ABS sensors in my wife's 2014 VW Jetta. Per recommendation of Marley, the repair shop also replaced the coolant, transmission fluid, and brake fluid in this 41,000-mile auto. I learned afterwards that the VW manufacturer also recommends that these fluids be replaced at the "40,000 mile usage mark." I will return to Royal Auto Service - Kingsland for all of the future maintenance of my 2021 VW Jetta and my wife's 2014 VW Jetta.

They treated us nicely and did a good job servicing our truck.

After going to dealerships for service on my truck for a while I decided that the long drive and cost wasn't worth the cost of having a dealership do my work. I also hate how they try to add on a lot of stuff that could be considered nice to do but the cost puts doing so out of reach. This was my first visit to Royalty Auto Service and It won't be my last. The word was done in a reasonable amount of time. Not rushed like some dealerships will do. Although I have only had the truck back a day, everything seems to be working correctly. They even delivered my truck to me and I was able to pay in the comfort of my kitchen. They even brought me a rose bud. Nice touch RAS!

Always the best customer service and TLC for our vehicles.

Some of the best service I've had. Everyone is very courteous and friendly. The work they do is top notch and prices are competitive.

As always, on time, professional and pleasant

Absolutely the best customer service I have had at any company in the last 15 years. Royalty is the standard that every company should strive to provide the same customer service and quality of service to their customers!! I drove an hour and a half and will be doing so from now on for all of my car needs!!!!

service is at the heart of what you do

Its always comforting to bring my vehicle here!!

TOP NOTCHED across the board!!! After getting a repair estimate for an EVAP replacement for my wifes 2022 KIA Sorrento (dealership); I emailed Sherwood, Introduced myself and asked if they could take of this because Im in Jacksonville. Sherwood promptly replied that they could take care of it but not sure how much Ill be savings etc. I provided him the VIN and Sherwood provided an exact estimate. After reviewing both estimates, the dealership did not include evac & recharge cost. I called KIA to get an exact estimate & they could not provide one. They were able to provide the additional costs of the evac & recharge. I was shocked and immediately approved Royaltys estimate. Everything was full disclosure & itemized on their estimate. The following day, Marley called to schedule me. She is so friendly and is just ray of light. For this repair, they asked for two days. Dropped my car off Wednesday morning. By early afternoon, Marley called and told me the heater core was found leaking (photos provided) and recommended to replace it. I authorized the heater core repair (no additional labor cost) Marley assured me the part would be there first thing Thursday morning. Thursday afternoon (4pm) Marley called to let me know the AC was blowing cold however, the blend door was not operating, and will require the dash to come back out again to troubleshoot. She assured me the car will be ready Monday. Their shop is closed Friday-Sunday. We were perfectly fine leaving the car until Monday. Marley called me Friday at lunch with some exciting news that our car was ready for pickup. The tech stayed late Thursday & came in Friday to finish everything. Highly recommend Royalty Auto Service, follow them on Instagram.