The folks at Royalty Auto were very helpful with diagnosing a strange humming noise on Cristy's car. It turned out to be the tires so a set of my choice was ordered. Due to a delivery glitch from the provider, it took an extra day to get them. This was not a problem for us because we have another vehicle but Sherwood was still very apologetic. When we picked up the car, it had been cleaned and there was a rose on the dashboard for Cristy! From what I've heard, yrs, some of their service prices might be slightly higher than others but that is because they only use oem quality replacement parts. If you want your vehicle serviced right, I highly recommend Royalty. On a side note, their service desk and eating area is the nicest I have ever seen in a privately owned repair shop. Complete with complimentary drinks and snacks. Very impressive!