These folks listen to their customers and work with them until everyone agrees about what needs to be done and why. Then, the work is done quickly and well with quality controls and courtesy. My last problem was a bit of a challenge because two sources of noise seemed to be interacting (which didnt make much sense. Royaltys technician, Andrew, and customer service writer Jim worked with me to sort everything out and worked to figure it out and find a solution. Very pleased! Are they the cheapest? No. But they are the best and most honest and, for me, that is worth a bit more.