My experience has been 5 star from the moment the phone was answered by Jim, the communication throughout the process, the information I was patiently given, the work that was performed on my 2021 Acura RDX, to pickup! Jim explained everything to me thoroughly and sent me videos to explain the work. I have a little over 100,000 miles on my RDX and so they did all the fluid flushes and maintenance necessary to maintain the performance. They recommended I do a walnut blasting of my intake valves and at first I was hesitant until I watched the video and researched it and realized it was important for the performance of my vehicle and decided to do it. WOW! What a difference it made, I could tell the minute I accelerated and drove home. I have always had exceptional customer service and work done at Royalty and highly recommend them. My vehicles will never go anywhere else! Worth every dollar to know my vehicles are running at their peak performance and maintained by a thorough, conscientious and professional auto shop.