St Marys and Kingsland Auto Repair

So very professional, stays in contact, quick service

Staff are friendly and approachable. They also were more than happy to give me an update at the day and time I asked (which is appreciated due to my work- I can't have my phone when clocked in). Staff explained the parts requiring to be replaced and gave me an estimated guess for when the vehicle would be ready. Staff sent me a quote and did not pressure me into any "extras" such as a cabin filter or anything other than what was required to get the vehicle running smoothly again. Once completing the work to be done, Royalty Auto took their service and extra step and detailed the interior of my car and had it washed for no charge. Although it did take some time for Royalty Auto to get to my vehicle, I appreciate their thoroughness and patience in correctly diagnosing the sounds my vehicle was making. Throughout the entire process the staff never once made me feel demeaned nor did they belittle my opinion of what I believed to be wrong due to me being a woman. After the checkout process was completed, Royalty Auto made sure to let me know that if something doesn't feel right or something pops up to let them know and they would be glad to correct it.

Great experience

Royalty makes it so easy to get an oil change. Customer service is always a 10!. LOVE Royalty!

Good customer service, always kept up to date concerning any issues that arose above original problems. They also delivered the vehicle to our house which is a great addition to customer satisfaction.

Very professional and very friendly customer service. Vehicle repairs were completed in a reasonable and timely manner. Thank you for your assistance in my situation. Best service that I have experienced in a long time !

Was a little dismayed but all made satisfactory . Caring group

BEST service EVERY time

Once again top shelf quality service. I don't mind driving the hour and a half to get to these people as they are definitely on their game. Today was no different. Aligning the vehicle because of new tires some trouble spots in a bed headlight switch.. I thought. Rather than just charging me for a switch which was over $100 they realized it was a faulty connection. I would have never known and never been the wiser I had already paid the bill and they brought to my attention that I did not need a new switch. Rare that you find this type of honesty these days. I trust these ladies and gentlemen implicitly. Their service is five star in every respect.

I had a great experience, very professional group. They always kept me informed every step of the way! I highly recommend them.