Brought in my 08 Suburban for an issue with the sunroof, and the office staff is kind, and full of smiles. I didnt feel any negative pressure to do business with Royalty. Staff kept me informed and in the loop as to what was going on, and my repair was done within a week because of needing to source parts. Havent experienced any issues since! I think Royalty may become my new repair shop whenever needed!