This is a company that understands customer service on a level that is not common in today's market much less the auto repair industry. To put it mildly, I was astounded at the lengths they go to, to ensure that you (the customer) are pleased and comfortable. I received a professionally prepared maintenance prospectus...with pictures of the pertinent areas of my car....suggesting a way forward with known and emerging issues. Impressive when you consider that I had brought the car in to have the transmission fluid changed. That work, by the way, was well executed.I left with a clean car, (thank you) and plans to return to this bright spot. It is truly a pleasure to do business with people that think this way.Highly recommended. 2003 Mercedes E500 Sport