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Fantastic experience....fast, informative......truly professional
My wife and I love Royalty Auto! The entire staff is professional and courteous. The thoroughness and attention that they give to each customer and vehicle is second to none. Very happy with their service.
I had an appointment to get my car serviced on Wednesday morning at 8:30 am. But, I needed to pick my wife up in Sanford, Fl. at 12:45 pm. You guys got me on my way by 10:35 am- car serviced, cleaned and with a rose. Her flight was delayed by 30 mins and I was there when she arrived. Thank You so much!
They were speedy! Also, washed my car, vacuumed and wiped down the inside, washed the outside, and dropped off the car to the house! As well as left me a rose on the dash. Can't get any better than that!
We’ve been entrusting our vehicles to Sherwood Cooke and his team for almost 20 years. We’ve always been pleased with the quality, quick turnaround and pricing for repairs and preventive maintenance. The Cooke family and staff have always treated us as a member of their extended customer family and take great care to consistently preserve their reputation for friendly, personalized service and satisfaction. Thank you!
We love taking our vehicles here because we kniw they are getting the best care from an honest, Christian family.
By far the BEST! Everyone here is absolutely amazing! I have been to a lot of Auto service shops across 3 states and have never had an experience that comes anywhere close to the service you receive here. From the first call to schedule an appt all the way through the finish I was amazed at how wonderful they are. I learned more about my car, it's parts, and how things run in 5 min from Sherwood than I have in the 7 years of owning it. Truly treated like royalty. They earned a lifelong customer!
Been doing business here for years & will continue to do so. They are especially knowledgeable on hybrids. If your hybrid battery develops problems, bring it here before you let a dealer sell you a brand new battery.
Royalty went out of their way to make sure we were satisfied
Royalty has the best customer service in the business! They do not "push" products or unnecessary services on you in an effort to generate profits. They are also the best at keeping the customer informed about what is going on with your vehicle, unlike most places in this industry. The use of their service app showing the different inspection points is impressive and gives the customer better insight than reading a piece of paper.