St Marys and Kingsland Auto Repair

They communicated effectively and addressed the problem expeditiously. They established a sense of trust.

For my Dodge Ram 3500 dually had the ball joints, pitman arm replaced, along with some other front end work, all new tires with balance and warranty completed in a timely fashion, fair pricing and great service from Royalty Auto!! Awesome customer support and front end staff staff always with a smile! They will continue to get my support. Greg.

Great Job as Usual.

So very professional, stays in contact, quick service

Staff are friendly and approachable. They also were more than happy to give me an update at the day and time I asked (which is appreciated due to my work- I can't have my phone when clocked in). Staff explained the parts requiring to be replaced and gave me an estimated guess for when the vehicle would be ready. Staff sent me a quote and did not pressure me into any "extras" such as a cabin filter or anything other than what was required to get the vehicle running smoothly again. Once completing the work to be done, Royalty Auto took their service and extra step and detailed the interior of my car and had it washed for no charge. Although it did take some time for Royalty Auto to get to my vehicle, I appreciate their thoroughness and patience in correctly diagnosing the sounds my vehicle was making. Throughout the entire process the staff never once made me feel demeaned nor did they belittle my opinion of what I believed to be wrong due to me being a woman. After the checkout process was completed, Royalty Auto made sure to let me know that if something doesn't feel right or something pops up to let them know and they would be glad to correct it.

Great experience

Royalty makes it so easy to get an oil change. Customer service is always a 10!. LOVE Royalty!

Good customer service, always kept up to date concerning any issues that arose above original problems. They also delivered the vehicle to our house which is a great addition to customer satisfaction.

I had my oil change and new air filter. My car was cleaned well inside and out!

Excellent service from the girl answering the phone to the technicians and great care they take for your vehicle.