Going to rate a 10 out of 5. They are that good. They do treat the customer and their car with Royalty! We were traveling from out of state and stayed overnight so they could inspect our car we had just purchased. Diagnosed the problems with pics, video and charts. Their waiting area is like a nice living room. To top it off they wash and clean your car AND hand you a rose. Worth every penny. PS: Watch their videos, they are great!