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St Marys and Kingsland Auto Repair

5

Best experience ever had an auto repair shop

5

The greatest service of all time anywhere! These guys above and beyond the call of duty with excellent, prompt, and courteous service. I can't say enough positive about Sherwood, Joe and Mary Rose. Traveling for 3 days from up north to Southwest Florida, i blew a tire on I95. AAA never showed up or call but the State Police did who put the doughnut on and ordered me off I95, sending me to a shop a couple miles off 95. I literally went to 4 different shops and tire dealers who did not have the tire and were not going to get one. In one last shot before getting a hotel, i stopped at Royalty. Explaining my problem, Sherwood overheard my explanation and intervened, also saying that he did not have the tire. Nonetheless, he said he would make the call. He found the tire, went and got it, installed it and got me back on the road promptly. Everyone was friendly and considerate, offering snacks and a clean place to rest. I even tried to give them more money than charged, and they wouldn't take it. SO they are honest in addition to being competent. I got to Florida safely that night. You cannot go wrong here; they will help if they can.

5

Scheduled for an oil change. I had my grandson with me unexpectedly so the girls drove us in my car to my daughter's house. Then when they were done with my car they brought it to me. Those guys are awesome I'm so glad I started going to them.

5

Great communication and great service!

5

The best of the best in Southeast, Georgia.

5

Royalty picked my truck up first thing this morning after something happened on the way to work. They had it back to me before I left work! Superior customer service!

5

I needed an oil change, so after having a great experience with them once before for something else, I decided to give them my business this time around. I am in shock at the level of customer service I received from their entire crew. They got me in and out quickly. They were super friendly, helpful, and responsive. They gave me a courtesy ride back to my house so I didn’t have to wait, and then DELIVERED my vehicle back to me for free. They found a nail in my tire and patched it for me. Plus they gave me a detailed report of their full inspection findings, including pictures, and gave their recommendations along with pricing. Oh and they detailed it inside and out and brought me flowers 💐. Amazing experience and the price was comparable to my old place.

5

Thank you!

5

I was having a bad day after my tire went flat on my way to work. But when I came into Royalty for help they were more than happy to help get me back on the road in no time! I was so comfortable in their great waiting room and imagine my surprise when I went to leave and found a beautiful ride waiting for me in my car. Thank you Royalty Auto Service!

5

This is the second time and second vehicle that I have had serviced at Royalty Auto. My second vehicle is a 2012 and only has 64K miles on it and spends most of the time in the garage. I am preparing to take a trip with this vehicle and wanted to be sure it was ship shape and squared away for said trip. I brought the vehicle in and the duty crew did the initial inspection. I was sent a text message with the recommended maintenance and preventative maintenance items that was required. I made a call to them and asked for recommendations on how to proceed and made a determination on what was required and what could wait for future services. After a quick discussion we formulated the required plan to get the vehicle to the point where it would be tip top for the trip. When I picked the vehicle up from its service the vehicle was cleaner than when I brought it. It looks like they cleaned the vehicle inside and out. So, If you want quality service for your vehicle then Royalty Auto Service is the place where you want to go. Highly recommended! :)

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