All I can say is that I have never experienced any business with such excellent customer service. Our car broke down off 95 and lucky for us Royalty was close by. They took us in immediately, gave us a quote, had a welcoming waiting room with drinks, snacks, and TV. Once we we told our quote and timeframe, I booked a hotel for the night and they had a shuttle service deliver us to the hotel. Car was ready the next day by noon...exactly as promised. Not only was the car ready, they had it washed and actually placed a rose on the steering wheel. How thoughtful. I just wish we had an auto service like that near our home. Thank you sooo much for going above and beyond to make our not so good situation much better.