excellent service - quick to make appointments - work is excellent - projecting what is next to be done - having a plan for the more costly expenses (car is 16 years old) - polite - professional - thank you -

Truly treat you like family. I feel great spending my money here, no question on quality of work. I can't thank them enough for being good people in my family's time of need.

Excellent as always

Exceptional customer service and friendly staff! I was given a ride to and from my house while they worked on my truck and they made the necessary repairs while keeping me informed all the way. I would defiantly go back because of the service they provided.

The staff is always amazing and treat you like family. They are the only shop I have ever trusted to tell me only what is needed and what can be put off. That combined with the pick-up and drop-off service you couldn't ask for more.

Awesome Team and exceptionally pleased with service.

Took my 2006 Cadillac for the first time here and I've never been so pleased with so much honesty and expertise. Did a general check up and they checked everything in detail and explained step by step everything that required priority and where extremely helpful. They also leave your car clean before returning it. They work for their reputation and these five stars are well earned. Taking my car their again.

The folks at Royalty Auto were very helpful with diagnosing a strange humming noise on Cristy's car. It turned out to be the tires so a set of my choice was ordered. Due to a delivery glitch from the provider, it took an extra day to get them. This was not a problem for us because we have another vehicle but Sherwood was still very apologetic. When we picked up the car, it had been cleaned and there was a rose on the dashboard for Cristy! From what I've heard, yrs, some of their service prices might be slightly higher than others but that is because they only use oem quality replacement parts. If you want your vehicle serviced right, I highly recommend Royalty. On a side note, their service desk and eating area is the nicest I have ever seen in a privately owned repair shop. Complete with complimentary drinks and snacks. Very impressive!

Thanks Royalty for doing a great job fixing the ac in our '97 Suburban. We appreciate your efforts to find the most economical solution for the repair. We are sure this would not have been the case if we had taken somewhere else. Your knowledge and experience keep us bringing back our vehicles!

Sherwood is always on top of things and is always making sure you are in the know and comfortable. The entire staff goes above and beyond to give great service. I recommend them to everyone.