This was my first visit. The experience was excellent. I got a quick and accurate diagnosis, a clear explanation and estimate and timely calls and texts during the work. The repair was done professionally at a fair, though not cheap, price. The shuttle service was appreciated. The staff is friendly and competent and the waiting environment is pleasant. Snacks, drinks, popcorn, comfortable seating and a play area for kids. My car was returned spotless inside and out almost to the level of being detailed. That alone covers the cost difference between this great shop and a lesser oil change or big box experience. The experience is very similar to what you would expect at a Lexus, BMW, or Mercedes Dealer shop. I will probably use them exclusively because of this experience.