We have had Royalty perform several different services and repairs to our VW Phaeton, A Phaeton is not an average automobile. It's a computer on wheels. Royalty's ability to decipher the electronics has not been average either. They have done an outstanding job each time they have worked on our car and the level of customer service is something that the "dealers" should learn. Royalty personnel define customer service. They kept us updated constantly as the work progressed and did not just trace down an electronic problem by just replacing parts until they got it, they actually found the problem before replacing parts. You can't get that at a "dealership" today. Thank you Royalty Auto Service Marion Davis