Royalty again surpasses our expectations for outstanding quality service and an incomparable staff. Told by another service provider that we were facing a major engine repair, we sought a second opinion from Royalty. They provided an honest, data-driven assessment of our vehicle’s issue derived after painstaking observation. No flighty, seat-of-pants operation, these folks know cars and they wanted to make certain they clearly identified the problem with our vehicle and then explained it in layperson’s terms so we could make an informed decision. This is so important, especially if it’s a costly repair, as it was in our case. We opted to have Royalty handle the repair. They kept us informed throughout the process and we left with our vehicle running like a top. Still a heavy hit to the pocket but we have peace of mind knowing the repairs were done by a company of this caliber.