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I'm one of those people that does the majority of my own car maintenance and repairs. Certain specialty things like transmissions I don't do. My wife car started going into reduced power mode and for a while I could clear the code and continue on. I performed all the deep level pinpoint tests and came to the conclusion that the ECM was bad. I purchased a remanufactured ECM but could not get the new ECM to work with the car. Royalty not only was able to reprogram the ECM and get my wife car back on the road but didn't break the bank doing it and on top of that the washed the car and cleaned the inside. What a wonderful surprise. The customer service was amazing. The day the car was ready they called right before closing and offered to stay late so I could pick up the car. I wasn't able to make it and told them I would be in the next day, Friday. At lunchtime on Friday I got a call telling me they were closing at noon which I didn't know. They sent me a link to pay the invoice and let the keys in a lock box for me to pick up after work. Any other place would have closed and left you without your car. I may not be doing most of my repairs anymore.
Best place to bring your vehicle to have serviced.
Once again, they have provided Excellent customer service and took the time to not only show me what needed replacing, but also explaining in detail how they would go about the repair. They also installed a complete cat-back exhaust system for me. None Better.
Service and testing excellent.
Great customer service.
I cannot say enough great things about this place and the people who work here. I was traveling from Florida back home to New York when my car broke down and they got me right in first thing in the morning! They did whatever they could but unfortunately I needed an engine replacement. They put their work on hold to search all day for me to get a rental car or a flight home. I couldn’t have asked for better service, everyone in this shop is amazing and so kind I was so thankful to be in such good hands of very selfless, wonderful people. I cannot recommend this shop enough as they truly care for their customers and go above and beyond as they did for me! I ended up renting a uhaul to tow my car home and they even secured it on the trailer for me. I’m so thankful to have ended up here after the mishap I had with my car. Not only are the employees so helpful and caring but the environment they work in is clean and welcoming. Thank you SO much from the bottom of my heart for all of your help!!
I had a flat tire, they went above and beyond to get it fixed. Great customer service. Shout out to Chad, Thanks for all your help!
Outstanding. I was so happy with way I was treated. Every one i talked to was so nice and professional. They gave me a fair price and did not try to talk me in things I did not need. The work was done on time and I could get back to my work.
As always Royalty has given me a reason to give 5 stars. Meghan, Sabrina, Sarah, Isabel, Tiffany and of course the technicians who worked on my car. Thank You all for ALWAYS doing a GREEEEEAT Job.
Great service! All employees very polite and do beyond what I would expect. Nice waiting area with drinks and snacks provided. Rose was a nice and unexpected touch. I highly recommend
